Missive

Missive is a collaborative communication platform that combines shared email inboxes with internal chat, task management, and AI writing assistance. Designed for customer-facing teams — support, sales, and account management — Missive enables teams to collaboratively manage shared inboxes while maintaining individual accountability for responses.

The platform's shared inbox capabilities allow multiple team members to see, assign, and collaboratively respond to emails in shared accounts. Internal comment threads on emails enable team discussion about how to handle specific customer communications without that discussion being visible in the customer-facing replies.

Missive's AI writing assistant helps draft professional email responses based on the content of incoming messages and any internal context provided. The AI understands the team's communication style and customer context, generating replies that can be reviewed and sent or used as starting points for human refinement.

The assignment and ownership features ensure that every email in the shared inbox has a clear owner, preventing the common problem of shared inboxes where important emails fall through the cracks because everyone assumes someone else will respond. Automatic assignment rules can route emails to specific team members based on content, sender, or other criteria.

Missive's integration of chat alongside email allows team members to discuss email communications in context without leaving the platform, and task creation from emails ensures that action items generated in email conversations are tracked in the same system. This unified communication approach reduces the tool-switching overhead in customer-facing workflows.