Moveworks

Moveworks is a leading enterprise AI platform that automates employee support across IT and HR functions using advanced conversational AI. The platform enables employees to get answers to their questions, resolve IT issues, and complete HR tasks through natural language conversations in tools like Microsoft Teams, Slack, and other messaging platforms — without ever submitting a ticket or waiting for human support.

The platform's core technology uses a proprietary large language model specifically fine-tuned for enterprise support scenarios. This specialization allows Moveworks to understand the nuanced, often imprecise language of employee requests and accurately determine the right action to take — whether that's resetting a password, updating personal information in an HR system, or finding the right policy document.

Moveworks integrates with enterprise systems across the entire technology stack — IT service management tools like ServiceNow and Jira Service Management, HR systems like Workday and SAP SuccessFactors, identity management systems, and knowledge bases. These integrations allow the AI to not just answer questions but actually execute actions on behalf of employees, providing true self-service resolution.

The platform's language understanding capabilities are multilingual, enabling global organizations to provide consistent employee support in the languages their employees speak. This is particularly valuable for multinational companies where IT and HR support has historically required language-specific staffing.

Moveworks' analytics provide IT and HR leaders with detailed insights into what employees are asking about, where issues are recurring, and how effectively the AI is resolving requests. These insights drive continuous improvement of both the AI's capabilities and the underlying systems and policies that employees need help with.